Privacy Policy

Effective Date: January 1, 2025

At RoofPros Connecticut, we respect your privacy. This policy explains what information we collect when you visit our website or contact us, how we use it, and the choices you have. We keep it simple and straightforward so you know exactly what to expect.

Information We Collect

When you reach out for a quote or schedule a roofing service, we collect your name, phone number, email address, and the property address where the work will be done. If you contact us through our website, we also receive any details you share about your roofing project.

Like most websites, we automatically collect some technical information when you browse. This includes your IP address, browser type, device type, and the pages you visit on our site. We use this to understand how people find and use our website so we can make it better.

How We Use Information

We use your contact details to respond to your request, schedule a roof inspection, provide an estimate, and keep you updated on your project. If you become a customer, we may use your information to send invoices, warranty documents, and service reminders.

We also use your information to improve our services and website. For example, we may look at which pages are most popular or which services get the most inquiries. We do not sell your personal information to anyone.

Cookies and Tracking

Our website uses cookies and similar technologies to remember your preferences and understand how you interact with our site. Cookies are small text files stored on your device. They help us see which parts of our site are working well and which need improvement.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as smoothly, but you can still contact us by phone.

Analytics and Third-Party Tools

We use third-party analytics tools, such as Google Analytics, to collect anonymous data about website traffic and usage patterns. These tools help us understand how visitors find us and what content is most helpful. The data we collect through these tools does not personally identify you.

We may also use third-party services for scheduling, customer relationship management, or payment processing. These providers have their own privacy policies, and we encourage you to review them if you have concerns.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information with trusted service providers who help us run our business, such as scheduling software or payment processors. These providers are only allowed to use your information to perform services for us.

We may also disclose your information if required by law, such as in response to a subpoena or court order, or to protect the rights, property, or safety of RoofPros Connecticut, our customers, or others.

Data Retention

We keep your personal information for as long as needed to provide you with services, comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we securely delete or anonymize it.

If you have an ongoing warranty with us, we may retain your information for the duration of the warranty period to honor our commitments.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. These measures include physical, electronic, and procedural safeguards. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

We limit access to your personal information to employees and contractors who need it to do their jobs. They are required to keep your information confidential.

User Rights

You have the right to request access to the personal information we hold about you. You can also ask us to correct any inaccuracies or delete your information, subject to certain legal exceptions. To make a request, please contact us using the details below.

If you receive marketing emails from us, you can opt out at any time by clicking the unsubscribe link in the email or by contacting us directly. We will honor your request promptly.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we do, we will post the revised policy on this page and update the effective date at the top.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions about this privacy policy or how we handle your information, please reach out to us. We're happy to help.

Privacy Contact